QI over-calculated my plan and I’ve just realized that my event will not reach the expected submissions. Can I downgrade my STANDARD edition plan to the plan below or to the FREE edition?
No. You are strongly advised to take a modest approach when choosing your plan since you can upgrade it to any available plan above or increase your submission limits by intervals of 50 documents at any given time. But you should also predict and anticipate any upgrade with a reasonable amount of time since the new limits will only be available after your payment has been processed and confirmed.
QHow can I upgrade my current STANDARD edition plan to any of the above plans?
You can upgrade your STANDARD edition online using the “DIGITALPAPERS Control Panel” option, available after you access the system with your chosen email and password.
QWhat payment options are available to upgrade my current STANDARD edition to a plan above?
You can pay online using a credit card or offline via bank/wire transfer. Both options and required steps are available in your “DIGITALPAPERS Control Panel” interface, after selecting your desired destination plan.
QI am currently using a STANDARD edition plan. What happens when my subscription document limit is reached?
You will receive an email notification when the submission limit is almost reached so that you can upgrade your current plan without interrupting your event management process. If the subscription limit is reached, no more documents may be submitted, but you may still manage the already submitted documents.
QHow many times may I upgrade my plan?
You may upgrade your plan as many times as you wish by choosing any of the plans above or one or more add-on of 50 extra documents, but note that the STANDARD edition allows a maximum of 2000 submissions / documents to manage.
QI have reached my STANDARD edition plan document limit and have no more upgrade options. What should I do?
Probably you should have requested the CUSTOM edition. In this case, please contact us. We will find the best solution for you.
QDo I have specific timings to upgrade my current STANDARD edition plan?
No. You may upgrade your STANDARD EDITION plan whenever you feel adequate, during your 12 months usage period.
QIf I upgrade my current STANDARD edition to a plan above will the platform usage period be extended?
No. The maximum usage period of 12 months will not change on any plan upgrade within the STANDARD edition. If you need extra time you may use the extend period add-on in our “DIGITALPAPERS Control Panel” area.
QIf I upgrade my current STANDARD edition submission limit using a 50 document add-on will the platform usage period be extended?
No. Only an upgrade from the FREE edition to a STANDARD edition plan will increase the platform maximum usage period to 12 months.